Your Microsoft 365 admin, on demand

ZAI runs secure, approval-gated Microsoft 365 actions straight from the ticket – no portal, no PowerShell.

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One line. Whole workflow.

“Reset MFA for jane@contoso.com” or “onboard a new starter” – ZAI resolves the tenant from ticket context and executes the full multi-step Graph operation, from licensing to group membership.

 

 

Joiners, movers and leavers - done right

Composite workflows handle complete onboarding, offboarding and role changes as a single approved sequence, so every starter and leaver follows the exact same compliant process.

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"Onboarding a new user used to be a 20-minute checklist. With ZAI it's one approved click - and it's done identically every single time."

IT Manager, London-based MSP

Frequently asked questions

How does ZAI connect to Microsoft 365?

A: Via Microsoft Graph, with access scoped through GDAP (Granular Delegated Admin Privileges) - specific, time-limited roles granted by deploying an Enterprise App into your tenant.

How is it kept secure?

This eliminates "always-on, full access" risk. Every change is human-approved, customer data stays in your tenant (no public AI services), all processing runs in UK-hosted Azure, and every execution is logged. ISO 27001 and Cyber Essentials Plus aligned.

Ready to see ZAI in action? Join the beta programme.

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