Introducing ZAI

The right
expert, at the right time.

ZAI is Zenzero’s AI-powered intelligence platform. Smart triage, agentic automation, and deep integrations – all inside your platforms.

Join Waitlist
Visit Zenzero

What's slowing your support team?

Technical support teams face the same five challenges every day.

ZAI is built to solve all of them.

deployed_code_alert

Software
overload

Application sprawl slows your team and creates context-switching chaos.

strategy

Fix and
forget

Automate fixes once and keep your software running continuously.

deployed_code_alert

Lost in
the data

Repetitive tasks prevent engineers from solving real problems.

conversion_path

Untracked
changes

Siloed systems mean data is double-keyed and changes slip through.

apps_outage

No consistent
process

Different engineers follow different versions of the same playbook

How it works

#1 Ticket arrives in your PSA

ZAI intercepts every new ticket, reading context, urgency, and history instantly.

#2 TAS algorithm runs

Skill, availability, client history, and pod membership are weighed to find the perfect engineer.

#3 Docs & workflows surface

Documentation and automation workflows appear directly in the Teams panel.

#4 Agentic actions execute

Approved workflows run automatically – M365 users created, licences assigned, no manual steps.

#5 Leadership sees everything

The management dashboard tracks triage rates, automations, and time saved in real time.

ZAI Support Lifestyle Image
ZAI Performance Dashboard
Integrations

Connects to tools you already use

Technical support teams face the same five challenges every day.

Microsoft 365

Azure

IT Glue

PSA Systems

ERP SYstems

Active Directory

Data Stores

GDAP Tenants

what we offer

All the tools for success

data_exploration

Data-driven ticket triage

Every ticket goes to the right engineer - matched by skill, availability, and client history.

  • Institutional continuity preserves historical context
  • Technical matchmaking via real-time skill verification
  • Pod modifier keeps your dedicated team first in line
deployed_code_account

A force multiplier for engineers

Stop wasting time on manual triage. ZAI handles the admin so your engineers can focus on resolution.

  • TAS algorithm prevents queue backlogs
  • Tickets matched to your technical level automatically
  • Automated triage frees engineers to solve problems
network_intel_node

Agentic workflow designer

Build multi-step automations using plain English. No technical experience required.

  • Describe workflows in a prompt - ZAI builds them
  • Pre-built M365 templates ready to deploy
  • Review and approve before anything runs
book_5

Streamlined knowledge sharing

ZAI surfaces the right docs at the right moment - directly inside the ticket.

  • IT Glue knowledgebase connected to every ticket
  • Context-aware documentation suggestions
  • One-click read or view within the interface
monitoring

Simple, accessible reporting

Clear dashboards tailored to each role. Engineers and managers both see exactly what matters.

  • Management dashboard with triage metrics
  • Holistic view of active tickets and automations
  • Trend data across day, month and year
support_agent

Integrated across your tools

ZAI connects to your existing stack without ripping anything out.

  • Microsoft 365 and Azure tenant integration
  • PSA, ERP and data store connectors
  • IT Glue knowledgebase sync

Purpose-built AI Platform for MSPs - unlike any other tool on the market

  • Works with unstructured data. No scripting needed. Learning layer improves with every outcome.

  • Drives outcomes across your entire tech stack. Works on day one – no rip and replace required.

  • Customised to each entity’s clients, technicians and workflows. Scales with new acquisitions.

  • Pricing tied to platform productivity – not seats or endpoints.

Private beta

Join the ZAI beta programme

1

Phase 1

  • System access provisioned
  • Azure web app deployed
  • Connectors set up in your PSA
  • GDAP permissions configured
2

Phase 2

  • System mapped workflows
  • Bespoke automations built
  • Full testing & QA
  • Go-live with time-saving reports
3

What you get

  • ZAI in your PSA & Microsoft Tenant
  • Agentic workflow usage reporting
  • Third-party tool cost savings
  • Service quality improvements
4

What we need

  • GDAP permissions across tenants
  • Azure web app infrastructure access
  • Team structure & workflow visibility
  • Feedback commitment during beta

Ready to transform your support operation?

Join the ZAI private beta. Delivered by Zenzero, specialists in intelligent IT support.

Join Waitlist