The right expert, at the right time

ZAI is Zenzero’s AI-powered support intelligence platform. Smart triage, agentic automation, and deep integrations – all inside your platforms.

What's slowing your support team?

Technical support teams face the same five challenges every day.

ZAI is built to solve all of them.

Software overload

Application sprawl slows your team and creates context-switching chaos.

Fix and forget

Repetitive tasks prevent engineers from solving real problems.

Lost in the data

The right documentation exists; finding it fast is the challenge.

Untracked changes

Siloed systems mean data is double-keyed and changes slip through.

No consistent process

Different engineers follow different versions of the same playbook.

HOW IT WORKS

#1 Ticket arrives in your PSA

ZAI intercepts every new ticket, reading context, urgency, and history instantly.

#2 TAS algorithm runs

Skill, availability, client history, and pod membership are weighed to find the perfect engineer.

#3 Docs & workflows surface

Documentation and automation workflows appear directly in the Teams panel.

#4 Agentic actions execute

Approved workflows run automatically – M365 users created, licences assigned, no manual steps.

#5 Leadership sees everything

The management dashboard tracks triage rates, automations, and time saved in real time.

Integrations

Connects to tools you already use

No rip-and-replace required. ZAI plugs directly into your existing stack.

Microsoft 365
Azure
IT Glue
PSA Systems
ERP Systems
Active Directory
Data Stores
GDAP Tenants

what we offer

All the tools for success

Data-driven ticket triage

Every ticket goes to the right engineer - matched by skill, availability, and client history. > Institutional continuity preserves historical context > Technical matchmaking via real-time skill verification > Pod modifier keeps your dedicated team first in line

A force multiplier for engineers

Stop wasting time on manual triage. ZAI handles the admin so your engineers can focus on resolution. > TAS algorithm prevents queue backlogs > Tickets matched to your technical level automatically > Automated triage frees engineers to solve problems

Agentic workflow designer

Build multi-step automations using plain English. No technical experience required. > Describe workflows in a prompt - ZAI builds them > Pre-built M365 templates ready to deploy > Review and approve before anything runs

Streamlined knowledge sharing

ZAI surfaces the right docs at the right moment - directly inside the ticket. > IT Glue knowledgebase connected to every ticket > Context-aware documentation suggestions > One-click read or view within the interface

Simple, accessible reporting

Clear dashboards tailored to each role. Engineers and managers both see exactly what matters. > Management dashboard with triage metrics > Holistic view of active tickets and automations > Trend data across day, month and year

Integrated across your tools

ZAI connects to your existing stack without ripping anything out. > Microsoft 365 and Azure tenant integration > PSA, ERP and data store connectors > IT Glue knowledgebase sync

Purpose-built AI for Platform MSPs - unlike any other tool on the market

Works with unstructured data. No scripting needed. Learning layer improves with every outcome.
Drives outcomes across your entire tech stack. Works on day one – no rip and replace required.
Customised to each entity’s clients, technicians and workflows. Scales with new acquisitions.
Pricing tied to platform productivity – not seats or endpoints.

Private beta

Join the ZAI beta programme

Phase 1

Phase 2

What you get

What we need

Ready to transform your support operation?

Join the ZAI private beta. Delivered by Zenzero,
specialists in intelligent IT support.