Halo, meet your new co-pilot

Bring ZAI’s intelligent triage and agentic automation to your HaloPSA service desk.

Join waitlist

Smart ticket routing, built in

ZAI reads each ticket’s context, urgency and history and applies the TAS algorithm to match it to the best-fit, available engineer – replacing manual dispatch with consistent, data-driven assignment.

One-line requests, multi-step results

From the ticket, engineers trigger pre-approved Microsoft 365 workflows – joiners, movers and leavers – that ZAI executes step by step against the correct tenant, with every action validated and logged.

Icon

"We moved to Halo for flexibility and worried our automation would lag. ZAI slotted straight in and our SLAs have never looked better."

Operations Lead, Poole-based SOC

Frequently asked questions

How does ZAI connect to Halo?

ZAI connects to PSA platforms over standard MSP API and webhook patterns, flowing ticket context into triage and workflow automation. Specific connector scope is confirmed with Zenzero for your environment.

How is it kept secure?

Entra ID sign-in with MFA, GDAP-scoped tenant actions, a human approval on every change, and RBAC with least privilege. Hosted in UK Azure with no data sent to public AI services.

Ready to see ZAI in action? Join the beta programme.

Join Now

Join the ZAI private beta.
Powered by Zenzero, leaders in intelligent IT.