RMM that resolves itself

ZAI connects ConnectWise RMM to the service desk so monitoring turns into managed action.

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Alerts, triaged the moment they land

ZAI reads incoming RMM-driven tickets and routes them by skill, workload and client continuity – so the right engineer is on it before the queue builds.

Fix it from the ticket

Standardised Microsoft 365 and remediation workflows launch straight from the pod, each gated by an approval card and executed against the correct tenant under GDAP.

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"ZAI closed the gap between 'something's wrong' and 'someone's fixing it.' Our reactive ticket backlog dropped off a cliff."

Operations Director, Birmingham-based MSP

Frequently asked questions

How does ZAI connect to ConnectWise RMM?

Through the same Platform-MSP integration framework ZAI uses across the ConnectWise stack - standard API and webhook patterns - with scope confirmed by Zenzero.

How is it kept secure?

Entra ID and MFA sign-in, time-limited GDAP, approval-gated execution and full logging. Penetration tested and ISO 27001 aligned.

Ready to see ZAI in action? Join the beta programme.

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