Your PSA, now with a brain

ZAI lives inside every ConnectWise service ticket – triaging, routing and resolving without a single tab switch.

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Triage that thinks like your best dispatcher

ZAI intercepts every new ConnectWise ticket and runs its Triage Assignment Score (TAS) – weighing technical level, live workload, availability, skills and client history to route work to the right engineer automatically, every time.

Action cards inside the ticket

The ZAI Pod renders directly inside the ConnectWise service ticket and inherits tenant and client context, so engineers launch approval-gated workflows – password resets, onboarding, offboarding – without ever leaving the board.

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"ZAI reads the ticket before we do and puts it on the right engineer's desk first time. Our triage time has all but disappeared."

Service Delivery Manager, London-based MSP

Frequently asked questions

How does ZAI connect to ConnectWise?

Via a native PSA connector with webhook-style ticket triggers. The Pod embeds inside the service ticket, ticket events flow into the ZAI back-end, and field and board-pod mappings align ZAI to your instance - domain-level integration, not just sign-in.

How is it kept secure?

No standing access. Sign-in is via Microsoft Entra ID (OpenID Connect), every state-changing action is gated by a human approval card, and all execution is logged. ISO 27001 and Cyber Essentials Plus aligned, and independently penetration tested.

Ready to see ZAI in action? Join the beta programme.

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