Autotask on autopilot

ZAI turns your Autotask queue into a self-organising, self-documenting service desk.

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Every ticket, optimally assigned

TAS scoring weighs technical level, live workload, availability and skills inferred from closed-ticket history to route each Autotask ticket to the right engineer – no more cherry-picking, no queue starvation.

Docs and workflows, in the flow

Relevant IT Glue runbooks and pre-built automations surface inside the ticket the moment they’re needed, so knowledge is consumed in flow instead of hunted for.

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"ZAI gave our Autotask board a memory. The right person sees the right ticket with the right documentation already attached."

Technical Director, Channel Islands-based MSP

Frequently asked questions

How does ZAI connect to Autotask?

Autotask is a supported PSA platform. ZAI connects via PSA connector and webhook triggers, inheriting ticket context (tenant, client, history) to drive triage and workflow execution.

How is it kept secure?

OpenID Connect sign-in via Entra ID, GDAP for any Microsoft 365 tenant operations, approval-gated workflows and full audit logs. Penetration tested and ISO 27001 aligned.

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